© Andrew Brown Dental Surgeon - Updated 3rd May 2019
We take complaints very seriously indeed and try to ensure that all patients are pleased with their experience. When patients complain, they will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We try to learn from every mistake that we make and respond to patients’ concerns in a caring and sensitive way.